T & C

RETURNS CONDITIONS

Returns and exchanges

When will I receive my order?

Celebrity look uses a 3rd party courier for all our deliveries which can take 3-7 days depending on what time the order is placed and your location in South Africa.

Once we have booked your parcel in with our courier, you will be notified by email of the tracking number as well as an estimated delivery date.

Returning items

Celebrity Look will not issue refunds, we only offer store credits for returns! Store credit never expires. 

We regularly bring in new products and hope we can assist you in finding something new if your purchase doesn’t work out. Please feel free to contact us with any questions regarding sizing or styling to make sure that your order meets your expectation.

Exchanging items

If you are not entirely satisfied with your purchase or if the item simply doesn’t fit, then you can exchange the item providing:

  • The items are returned within 30 days from the date of purchase and this excludes sale items.
  • You cover all the shipping costs.
  • The items are unworn, still have the original tags attached and are folded and in the original pouch.

All returns must be sent to our offices at:

Celebrity Look (PTY) LTD, Office suite, N2 Route, Sibangweni, Maratha, Eastern Cape, 5100

  • Please ensure that Postage has been paid prior to mailing.
  • On the order confirmation/invoice, mark which item you are returning.
  • Please obtain tracking information of your return as we are not responsible for lost or stolen returns.

Once you have arranged to send the item back to us please email us at info@celebritylook.co.za so that we can look for it.

How long will it take to exchange my items?

Most exchanges are processed within 5 to 10 business days. We will notify you when your new item has dispatched. If you have not received your exchange, please check your tracking information and allow 3-7 days for the item to be delivered.

Can I exchange sale items?

There is no exchange on Promotional or Sale Products unless the item(s) are faulty.

I think my item is damaged, what should I do?

Most items go through a strict quality control check with our supplier before they are dispatched. Should you receive a damaged or defective item, please email info@celebritylook.co.za and provide the following information:

  • Your Order/Invoice number
  • Brief description of the problem
  • Photos of the Issue

Can I cancel or change my pre-order?

A pre-order is considered as a firm order, and legally obliges the customer to pay for the product, if the pre-order has not been cancelled within 24 hour form the order time.

A non-refundable payment is required for all pre-orders. Unfortunately we are not able to offer returns, refunds or exchanges on pre-ordered items. 

DELIVERYCONDITIONS

Delivery lead time

Celebrity Look uses a 3rd party courier for all our deliveries which can take 3-7 days depending on what time the order is placed and your location in South Africa.

 

Once we have booked your parcel in with our courier, you will be notified by email of the tracking number as well as an estimated delivery date.

The stated delivery period within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering than one item, your goods may be sent to you in instalments if certain items are pre-order items.

You warrant that you will include the correct shipping address in all orders, and in the event of an incorrect address or incorrect information, we will not be liable or responsible for any loss you may suffer.

You agree that risk will pass to you once the order has left our premises.

Our delivery cost may change, without notice to you, at any time when exceeding 2kg.

All orders sent require a signature on delivery.

Celebrity Look obligation to deliver Goods to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. We are not responsible for any loss or unauthorised use of a product, after it has delivered to the physical address nominated by you.

We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

You agree that in the event of an undeliverable package, you will pay the cost of the re-shipment.

Force majeure

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

PRIVACY POLICY

Introduction

1.1    We are committed to safeguarding the privacy of our website visitors; in this policy, we outline how we share your information and the steps we take to protect your information.

1.2    When you register online with us, you agree that we may handle your information in accordance with this Privacy Policy.

1.3    We may ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. Cookies are small units of data temporarily stored on the hard disk of your computer by your browser that are necessary for using our website. The information contained in cookies is designed to enable us to improve our website experience.

Collecting personal information

2.1 We may collect, store and use the following kinds of personal information:
Information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
(b) Information you provide to us when registering online, including your name, address, telephone number and email address.

How we use your information

3.1    Personal information submitted to us through our website will be used for the purposes specified in this policy.

3.2    We may use your personal information for or in relation to:

  • Customer registration and administration
  • Our products and services
  • Prevention and detection of crime
  • Marketing & remarketing
  • Monitoring

3.3    We will not, without your express consent, share your personal information with any third parties.

Disclosing personal information

4.1    We may disclose your personal information to our employees, agents or suppliers insofar as reasonably necessary for the purposes set out in this policy.

4.2    We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

Security of personal information

5.1    We respect Data Protection Legislation and follow strict security procedures in the storage and disclosure of information that you have given to us. We take all reasonable care to prevent any unauthorised disclosure of your data.

5.2    While we take reasonable measures to keep your information secure, we cannot guarantee your online data security. We are not liable to you for any loss of data, injury or harm which occurs to you as a result of the transmission of your information over the Internet, unless this occurs as a result of our negligence or wilful misconduct.

5.3    Password and username. You are responsible for safeguarding your username, password and any other information we provide to you in connection with your account and our services.

Amendments

6.1    We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

Your Rights

7.1    At any time, you may, of course, ask for the deletion of your data. You are also entitled at any time to revoke your consent to the use or processing of your person-related data with future effect.

Contact

9.1    Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@celebritylooksa.co.za

TERMS OF SALE

Terms and Conditions

This website is owned and operated by celebrity Look (Pty) Ltd. The use of ordering, sale and delivery of goods are subject to the following terms and conditions.

Please note, these Terms and Conditions are subject to change at any time and without notice, and it is your responsibility to check these Terms & Conditions regularly before ordering products in case there are any changes. If you do not agree with the Conditions set out below, you should not use or access this website. Your use of our website constitutes your agreement to follow and be bound by these Conditions.

If you have any queries relating to these conditions, please email us at info@celebritylooksa.co.za or call 081 2080 190 before placing an order.

General

Your contract for purchases made through celebritylooksa.co.za is with celebrity Look Pty Ltd. You agree that all goods ordered by you are for your own private and domestic use only and are not for resale.

You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.

When purchasing products through Celebrity Look, you warrant that all details provided for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact us immediately.

You warrant that you will not use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order, or using a known invalid credit card will be prosecuted to the fullest extent of the law. We reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

  • you fail to make payment to us when due;
  • or you breach any of these Conditions;
  • or when requested by us to do so, you fail to provide within a reasonable time, enough information to enable us to check the accuracy and validity of any information supplied by you, or your identity;
  • or we suspect you have engaged, or are about to engage, or are connected to or otherwise have way of being involved in fraudulent or illegal activity on co.za

Your Account

To register as a user, you must provide a unique username and password; and provide certain personal information – any personal information processed by us will be processed in accordance with the Protection of Personal Information Act 4 of 2013, and in terms of our Privacy Policy.

You agree and warrant that you will not disclose your username and password to any third party and that is shall only be for personal use. Moreover, for security purposes, you agree to enter the correct username and password whenever accessing the Website, failing which you will be denied access.

You agree to notify us immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.

Online Purchases

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance by us and product availability.

Merchandise available for sale changes on a frequent basis. We reserve the right to make changes in our merchandise without notice. Availability information for products is listed on each individual product description. Some of our products may be available only in limited quantities, so we cannot guarantee that a product displayed on a previous visit to our website may still be available when you visit again. An item may be out of stock temporarily or permanently, or discontinued from our product line. When an item is no longer available, we take reasonable steps to remove it from the website as soon as possible.

We take great care to ensure that all information on the website is up-to-date, accurate and reliable. However, there may be occasions when information contained on our site may contain incomplete data, inaccuracies as to merchandise size, price, colour or other matters, or an item that is no longer in stock. We do not warrant that the information accessible via this website is accurate, complete or current. Any errors are unintentional and we apologise if any information on the site is inaccurate. We reserve the right to correct errors and to update product information at any time, including after you have placed your order. We reserve the right to change prices of any product at any time.

The prices displayed on this website are quoted in South African Rand and are valid only in South Africa. Prices are subject to change at any time. Relevant sales taxes, if any, shall be applied at checkout.

No contract for the sale of any product will exist between you and celebritylooksa.co.za until we accept your order by shipping the product to you. The price of any item is not guaranteed until the item has been shipped to you. When this happens, we will confirm our acceptance of your order by sending you an email. If the price of a product you have ordered should change prior to shipment, you will be notified by email that your order has not been accepted by us and will not ship. You may re-order the item at the adjusted price if you wish.

This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost and usual delivery times. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.

Payment

We are committed to ensuring you are able to pay for your goods online via a secure, online payment facility. All transactions are encrypted using appropriate encryption technology.  All payments are processed online through a secure payment facility at PAYFAST. We accept Master Card, Visa payments. We do not offer Direct Deposit, Cheques, Diners, AMEX or cash on delivery as payment methods

Pre-Orders

If the item you are looking for is currently a pre- order it in for you to make full payment is required for all pre-orders. Unfortunately we are not able to offer returns, refunds or exchanges on pre-ordered items.

COOKIE POLICY

Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website.

We also use third-party cookies that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary Cookies

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensure basic functionalities and security features of the website. These cookies do not store any personal information.

FAQ

Got questions

How do i use a promotional code?

You must enter the promotional code in the ‘promotion code’ box at the cart stage of your checkout and click ‘go’. The discount will then be applied to you total.

 

How do i know if my size is available in stock?

An indication at the bottom of an item will be written in-stock, in that way you will know it’s in-stock and you will be able to click on the indication to check available sizes of the product.

What is “In-stock” product?

An in-stock product is a product that is available to be sold and is ready for shipment.

How do i know when the product is sold –out item?

It will be indicated at the bottom of the item when it’s sold- out.

What is “Sold -out” product?

A sold-out product is not available anymore and won’t be any time soon. We will only bring it back if we have enough subscribers to the waiting list. Don’t be shy to subscribe on the request list.

How do i know if the product is the pre-order item?

At the bottom of each item there will be an indication that the term is a pre-order item. You will also be able to tap on the indication to see the sizes that are available. All plus sizes will be available on Pre-order and there will be a price change on each item ordered.

What is a “pre- order” product?

A pre-order product is a product in the process of being manufactured. The shipping date is indicated at the top of the “add chart”   button and in your order confirmation email.

If the item you are looking for is a pre-order item, this implies a total acceptance by the customer of a waiting period of several days before the delivery of the product.

Production time to manufacture a product is generally between 3 to 14 days depending on the production line schedule.

When will you ship my pre-order product?

All our deliveries which can take 14 -21 days depending on what time the order is placed and your location in South Africa. This period of time covers manufacturing of the product.

When we accept your order, we will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”).

What if the item i want is currently out of stock.

All the styles that we have in stock at our Warehouse are listed on the website; if it’s not available then we have unfortunately sold out. We monitor stock levels closely and often bring in new items on a weekly basis. If the item you desire is out of stock, don’t panic, we can order it in for you. The delivery time on out of stock items is usually around 7-10 days.

What if the item does not fit, can i return it?

Yes absolutely, if your item doesn’t fit you can exchange it. Please note, we only offer store credits for returns! We do NOT issue refunds. We hope this will encourage you to take your time in selecting your purchases. Please feel free to contact us with any questions regarding sizing or styling

Store credit never expires. We regularly bring in new products and hope we can assist you in finding something new if your purchase doesn’t work out. You have 14 days from the date of purchase to exchange your purchase. This excludes sale items

  • If you are not entirely satisfied with your purchase or if the item simply doesn’t fit, then you can exchange the item providing.
  • The items are returned within 14 days from the date of purchase.
  • You cover all the shipping costs.
  • The items are unworn, still have the original tags attached and are folded and in the original pouch.

I think my item is damaged, what should i do?

Most items go through a strict quality control check in Australia before they are dispatched. Should you receive a damaged or defective item, please email info@celebritylooksa.co.za and provide the following information.

  • : Your Order/Invoice number.
  • Brief description of the problem.
  • Photo of the Issue.

How do i return an item?

  • Please use the address provided on the invoice slip.
  • Please ensure that postage has been paid prior to mailing.
  • On the invoice, mark which item you are returning.

How do i return an item?

  • Please obtain tracking information of your return as we are not responsible for lost or stolen returns.

Can I return an item purchased on sale?

  • There is no exchange on Promotional or Sale Products unless the item(s) are faulty

How long will it take to process my exchange?

  • Most exchanges are processed within 5 to 10 business days. We will notify you when your new item has dispatched. If you have not received your exchange, please check your tracking information and allow 1-5 days for the item to be delivered.

Do you pay for my return shipment?

  • Please be advised that all postage and handling costs will be incurred by the purchaser. For faulty or damaged products please include a copy of your postage receipt. If the product is deemed faulty after review, we will credit the cost of postage back to you. Celebrity Look cannot take any responsibility for orders lost in transit
  • Credit the cost of postage back to you. Celebrity Look cannot take any responsibility for orders lost in transit

What are the shipping costs?

  • For local South African deliveries, there is flat rate fee of R100. These charges are based on a 2kg weighted bag. If your order exceeds the 2kg weight a customer care representative will contact you regarding the variance and ask you to pay the difference, before the parcel can be dispatched

ABOUT US

Welcome to Celebrity Look.

Celebrity Look is inspired by Individuality and the power of transformation that redefines and of the fashion feel of Glamorous and prestige by reinventing a wholly modern approach to fashion. Be an epitome of elegance and poise.

Customer first

Our company is progressively striving to be the best retailer that is innovative, fashionable and superior in quality. Celebrity Look customers are the core of the business and we value them.  Satisfactory of their need are our top priority.

We’re on a mission

We’re on a mission to make it is easy for women who are unapologetic about their taste of classy and sophisticated lifestyles, to easily transition them to the state of poise into everyday life, by giving them access to fashion products that represent epitome of style you can wear them all day, with absolute confidence.

Looks

 

Each piece represents modern vintage and timeless classy style features classic colours, solid pastel colours and trend complimentary colours with textured fabrics and beautiful clean prints that are keeping it simple.

 

Comfort (Will soon be provided)

 

Quality (Will soon be provided)

 

Care (Will soon be provided)

 

 

ABOUT PRODUCT

The products for sale are those which are described by the site on the day that the customer visits the site. Celebrity Look makes every effort to accurately present and describe the product to best inform the customer.

The price displayed on the site is excluding shipping.

Our product is very limited stock and it varies from 20 to 100 items per style only.

Where are our products made?

Our products are made in South Africa within Celebrity Look production house. Our merchandise is manufactured by rural women who were skilled by the company via its on-going skills transfer programme, many of whom have been housewives. The company is also a home to young dynamic fashion designers with dreams to be counted among the best in the fashion industry to out of the region.

How can I trust you sell quality items?

Our leading team has intense experience in the clothing and textiles industry. Place your order and judge for yourself. Returns are allowed at customer’s expenses.

Can I see the products in person?

You’re welcome. If you are in Mthatha you can visit our showroom, we will be happy to offer you coffee. You can let us know at info@celebritylooksa.co.za or by phone at 081 2080 190

Is it possible to personalise my product?

Yes! Add to chart button and it will be taken as pre-order item. Please note that additional cost will apply and personalised items cannot be returned or exchanged. If you want something more original, please write to us at celebritylooksa.co.za.

SIZE CHART (Will soon follow)

BLOG: (will soon follow)

Wardrop Essentials/Must Have

Trends

WORK WITH US

Become a brand influencer

Do you have what it takes to become a Celebrity Look Brand Influencer? Please fill out the application form and tell us why! Due to overwhelming interest please allow 1-2 weeks for a response.

We ideally look for people who are well poised and have a strong social media presence.

Apply now

Will provide with an application form

 Become a stockist

We currently look for boutiques who are interested to be our brand stockist with good customer data and a strong social media presence.

CONTACT US

Let’s chat (Chat button)

If you have any questions about Celebrity Look, placing an order online, a product or sale – please feel free to contact us. If you’re unsure of your size, we can help with this too or refer you to our online sizing guide. Our awesome customer service crew are super friendly and here to help you find the perfect outfit just for you.

WE ARE HERE TO HELP

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CUSTOMER GALLERY

Our customer focused gallery is a great new way for you to view, and share your celebrity look outfit. It is designed to showcase all the inspirational personalities of our community/tribe well as for you to get a feel for our garments from real people in real environments!

If you would like to be featured, please kindly email us your photos wearing our product and a short description to admin@celebritylooksa.co.za. We reserve a right to select what to be load.

 

COLLECTION

Clothing:Tops, Dresses, Skirts, Pants, Shorts, playsuits, Knits, Jackets, active

Leather: Shoes, bags, belts

Lifestyle: Accessaries, eyewear, hats

Beauty: Skin care, Make-up, Skin care, Hair care

NEW ARRIVALS

BEST SELLER

ISSENTAILS/MUST HAVE

CLEARANCE SALE

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